Privacy Policy

This Privacy Policy explains how Krikya collects, uses, shares, and protects personal information when you access or use our website and related services in Bangladesh. Last updated: April 21, 2026.

About this Policy

This page describes our practices for handling personal information and certain device or usage data. It applies to visitors and users in Bangladesh who interact with the Krikya website and services available through Krikya (the “Service”).

Information We Collect

We may collect the following categories of information depending on how you use the Service:

Account information (such as username, password, and account preferences).
Identity and age/eligibility information where required (such as name, date of birth, and verification details).
Contact information (such as email address and any contact details you choose to provide).
Payment and transaction information (such as deposit/withdrawal records and payment method details, processed through payment providers).
Support and communications (such as messages you send to us and our replies).
Usage data (such as pages viewed, clicks, feature usage, and time spent on the Service).
Device and technical data (such as IP address, browser type, device identifiers, operating system, and language settings).
Approximate location information (derived from IP address).
Security and fraud-prevention signals (such as login attempts, risk indicators, and audit logs).
Responsible gaming information where applicable (such as self-exclusion status or limits you set).
Marketing preferences (such as opt-in/opt-out status and communication settings).
Cookies and similar tracking data (as described in the Cookies section below).
Information you provide through forms, surveys, or promotions (where offered).
Information from third parties as permitted (such as payment processors or identity verification services).
Any other information you choose to submit to the Service.

We generally collect information in the following ways:

Directly from you when you register, use the Service, or contact us.
Automatically through your device and browser when you navigate the Service.
From service providers that help us operate the Service (such as analytics or payment providers).
From lawful sources where permitted, including identity/verification checks when required.

How We Use Information

We use personal information for the purposes below, to the extent necessary to provide and improve the Service:

To create and manage your account and provide the Service functionality.
To process transactions, deposits, withdrawals, and related account activities.
To verify identity, eligibility, and account security where required.
To communicate with you about your account, requests, and service updates.
To provide customer support and respond to inquiries.
To prevent, detect, and investigate fraud, abuse, and security incidents.
To comply with applicable legal obligations and enforce our terms and policies.
To conduct audits, internal reporting, and record-keeping.
To personalize content and improve user experience.
To analyze usage trends and service performance.
To send service-related notices (such as policy changes or security alerts).
To administer promotions or offers if you choose to participate.
To manage responsible gaming features and user-set limits, where applicable.
To maintain and debug the Service, including fixing errors.
To send marketing communications where permitted and in line with your preferences.
To measure marketing effectiveness and manage consent choices.
To protect our rights, users, and the integrity of the Service.

We only use personal information in ways that are compatible with the purposes described above, unless we provide notice and, where required, obtain consent for a new purpose.

Where we rely on consent (for example, certain marketing communications or optional cookies), you may withdraw your consent at any time by changing your settings or contacting us.

Contact Us

If you have questions about this Privacy Policy or our privacy practices in Bangladesh, please contact us at [email protected].

We will review and respond as soon as reasonably possible.

Sharing and Disclosure

We do not sell your personal information. We may share information when necessary to operate the Service, comply with legal requirements, or protect users and the Service.

We may disclose personal information to the following categories of recipients:

Service providers: Companies that perform services on our behalf (such as hosting, analytics, customer support, identity verification, and security services).
Payment partners: Payment processors and financial institutions involved in processing deposits, withdrawals, chargebacks, and fraud prevention.
Legal and regulatory: Courts, law enforcement, regulators, or other authorities where we are required or permitted to do so.
Business transfers: A buyer, seller, or successor in connection with a merger, acquisition, reorganization, or sale of assets (subject to appropriate safeguards).

When we share information with service providers, we require them to use it only for providing services to us and to apply appropriate security measures.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and local storage) to operate the Service, remember preferences, improve performance, and understand how the Service is used.

Some cookies are necessary for the Service to function (for example, to keep you logged in or to maintain session security). Other cookies may be used for analytics and to improve features.

You can control cookies through your browser settings. If you disable certain cookies, parts of the Service may not function properly.

We may use analytics tools to help us measure traffic and usage patterns. These tools may collect information such as your IP address, device identifiers, browser type, and interactions with the Service.

Where required, we will request your consent for optional cookies. You can change your cookie preferences by adjusting your browser settings.

Do Not Track signals and similar mechanisms are handled according to your browser’s capabilities; the Service may not respond to all such signals.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure. If you believe your account or information has been compromised, contact us immediately at [email protected].

Your Rights and Choices

Depending on your circumstances and applicable requirements, you may request access to, correction of, or deletion of certain personal information, and you may object to or request restrictions on certain processing. To make a request, contact [email protected] and include enough information for us to verify your request.

Marketing Preferences

If you receive marketing messages from us, you can opt out by using the unsubscribe option in the message (where available) or by contacting [email protected]. Even if you opt out, we may still send you non-marketing, service-related communications such as security notices or account updates.

International Transfers

Your information may be processed in countries other than Bangladesh, including where our service providers or infrastructure are located. When we transfer information internationally, we take steps designed to ensure an appropriate level of protection consistent with this Privacy Policy.

Data Retention

We keep personal information for as long as necessary to provide the Service, meet operational needs, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and why it is collected.

Account data: Retained while your account is active and as needed thereafter for legitimate purposes.
Transaction records: Retained as required for financial, audit, and compliance purposes.
Support communications: Retained to address requests, improve support, and maintain records.
Technical logs: Retained for security, troubleshooting, and performance analysis, typically for a limited period.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was most recently changed. Your continued use of the Service after an update means you have read the updated Privacy Policy.